1. What does Kitchen’s Point sell?
Kitchen’s Point offers a selection of practical kitchen accessories and everyday kitchen products designed to make kitchen tasks more convenient.
2. Do you offer free shipping?
Yes. We offer Free Standard Shipping on all orders.
Any applicable shipping charges or exceptions will be shown during checkout.
3. How long does shipping take?
Our estimated total delivery time is 4–10 business days.
This includes:
-
Order processing: 1–3 business days
-
Transit time: 3–7 business days
Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays and other circumstances outside our reasonable control.
4. What days do you process orders?
Orders are generally processed Monday through Friday.
Orders are not normally processed on weekends or U.S. federal holidays.
5. What is your order cut-off time?
Our daily order cut-off time is 4:00 PM (Central Time).
Orders placed before 4:00 PM on a processing business day may begin processing that day.
Orders placed after 4:00 PM will generally begin processing on the next available business day.
6. Will I receive tracking information?
When tracking information is available, it may be provided by email or through your order information.
Please allow some time for tracking information to become active after your order has been shipped.
7. Can I change my shipping address after placing an order?
If you notice an error in your shipping address, contact us as soon as possible at support@kitchenspoint.shop.
We cannot guarantee that an address can be changed after an order has entered processing or shipment.
8. What is your return period?
Eligible items may generally be returned within 30 days of the date your order is delivered, subject to the conditions outlined in our Return & Refund Policy.
9. What condition must an item be in to be returned?
Returned items should generally be:
-
Unused and in their original condition
-
In their original packaging where applicable
-
Returned with included accessories and components
-
Free from damage caused by misuse or improper handling
Certain products may have additional return restrictions.
10. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, incomplete, or you receive an incorrect item, please contact us as soon as possible.
Please provide your order number, a description of the issue, and photographs of the product or packaging where applicable.
We will review the issue and provide an appropriate resolution where applicable.
11. How do I request a return?
Please contact us before sending any product back.
Email: support@kitchenspoint.shop
Phone: +1 907 272-8424
Include your order number and the reason for your return.
Our support team will provide return instructions if your return is approved.
12. How are refunds issued?
Approved refunds are generally issued to the original payment method used for the purchase.
The time required for the refund to appear in your account depends on your bank, card issuer or payment provider.
13. Can I cancel my order?
If you need to cancel an order, contact us as soon as possible at support@kitchenspoint.shop.
Because orders may begin processing shortly after they are placed, we cannot guarantee that every cancellation request can be completed before fulfillment or shipment.
If your order has already been processed or shipped, our standard return procedure may apply.
14. What if my tracking says my package was delivered but I cannot find it?
First, check around your delivery location and with household members, neighbors or the carrier where appropriate.
If you still cannot locate the package, contact us at support@kitchenspoint.shop and provide your order information so we can assist you.
15. Can I contact Kitchen’s Point about my order?
Yes. Our customer support team is available to assist with questions about orders, products, shipping, returns and refunds.
Kitchen’s Point
2101 Abbott Rd
Anchorage, Alaska 99507
United States
Phone: +1 907 272-8424
Email: support@kitchenspoint.shop
16. How can I learn more about your policies?
You can review our website policies for detailed information about:
-
Privacy
-
Terms of Service
-
Shipping
-
Returns & Refunds
We recommend reviewing the relevant policy before placing an order.